As the USB Flash Drives manufacture,considering the varieties demand of customers, LVSOO accepts the mass order also with the small order even the retail order at the same time.To achieve a better understanding for our order flow and related details,we issue the following guide catalog for your reference.
>Sample policy
>Order flow
>Tips for order
>Leadtime
>Payment terms
>After-sale service
Sample policy
Lvsoo can provide the customized sample for client`s testing.Logo and data copy also can be made,both sample fee and freight fee would be charged by clients,you can require samples via the following two methods:
1.Arrange the sample fee and other cost prior,freight fee will be charged with arrival.
2.Both sample fee and freight fee are pay off the we arrange the delivery.
Remark: Some of customers may be confused regarding to the sample policy,why sample and freight would be charged by client?
1.As you see all the samples is selected from our sample warehouse,which is to meet client`s requirements and should put into manpower & other costs.
2.To adovid higher costs by those clients who is just for free sample,we have to charge a little but will provide a more competive price for your cost down.
Order Flow
1. Request for the latest quotation.
Fill the model and qty,etc in the customer demand form(click here to download),and send it to our service e-mail,or to our sales person directly ,we will feed back within one working day.
2. Confirm the quotation and place sample order.
Fill the model and qty,etc in the customer sample-demand form(click here to download),and send it to our service e-mail,or to our sales person directly ,we will feed back the quotation within one working day.
3. To arrange the sample payment.
Settle the payment and pass the bank receipt by e-mail or fax to us,we will confirm and arrange the delivery within a week.
4. Sample confirmed.
Please confirm and inform us when you receive the sample,any question pls contact us directly,we will follow your question immediately.
5. Mass order confirmed.
After the sample confirmation,we are be glad if you would like to cooperate with us.Any question and dissatisfaction please contac with our sales,we will do our best for you.
6. To arrange the payment for mass order.
Payment term:all the payment in advance before delivery(small qty wholesale and retail can chose the third assurance,more details refer to the samll qty policy).30% payment before prodution,the balance should be settled before delivery(tips:total payment in advance can be saved your time and money)
7. Delivery by payment confirmed.
Usually if the payment is on time,the delivery can be achived as the promised date except some special holiday,as there may be some delay for those days.
Tips for order
Memory: All he u disk can be made from 512M to 16GB,higher content needed pls contact with our sales.
Colour: there are different colours match to different style,if you like special colour to match your logo or meet other requirements,pls refer to our customize service and ask cs about the extra fee.
Logo Imprint Options: Different products have different imprint options. Silk screening, full color printing, laser engraving,epoxy dome printing and heat stamping are the most popular methods we apply.Please click the individual product page to check the detailed imprint information.Click here to better understand how different logo imprints look like.
Note: For the logo imprint, artwork is very important for accuracy, please read the following knowledge carefully.
We request Pantone colors for logo imprinting except black and white. If you do not have Pantone colors for your logo, please view our online PMS guide to select a Pantone color/Pantone colors. Because of manufacturing differences and digital color profiles, colors can be tricky when viewed on computer monitors. For example, dark blue on one monitor might look like purple on another.For best results, it is highly recommended that you use a Pantone Color Guide (ask your design department if they have a Pantone Color Guide handy) to choose the correct colors. Although we choose correct Pantone color(s) for logo imprint, the actual color(s) may differ a little from the one you see on the Pantone Color Guide due to different material surfaces.
Vector Artwork
Vector artwork is preferred for any logos especially those with more than one color. If you do not have a vector artwork file of your logo, please ask the person who originally created it. We highly recommend that you submit an Adobe Illustrator (.ai) or Encapsulated PostScript (.eps) file. Raster file artwork (.bmp, .jpg, .gif) will not be accepted for logos with more than one color. Any text that appears in your logo should either be embedded in the file or made into outlines. If a file is submitted without outlines, we cannot be held responsible for substituted or lost fonts.
Submit your logo
Please send the artwork to the sales representatives you contact with. If you have your own idea how to place your logo, we will do it strictly according to your requirements, including the imprint area and the size of the logo. If you do not specify size and/or imprint area on your purchase order, our designer will determine the appropriate size and placement based on your artwork and decorating method specified. We will send you a virtual sample with your logo on the products you are interested in within 24 hours(except holidays).
Data Services:
Data services are unique features for USB flash drives as important promotional products. With preloaded files, non-erasable contents and autorun function, your company presentations and advertisements will be everywhere with the users.Click here to better understand how our unique data services enhance your corporate identity.
Accessories:
All of our accessories are optional to meet customers's different requirements. From driver CD to USB extention cable, you can choose one or some of them, or just the product itself.Click here to check the available accessories and decide what to choose.
Packaging:
For different purposes we offer different packaging solutions. For retail, we recommend the retail boxes; for promotional use, we would suggest the tin retangle/cylinder. Of course, you may have your own idea- it's all up to you !Click here to check the available packaging and decide how your orders to be packed.
MOQ:
Our MOQ for all the products, including USB flash drives,MP3 and MP4 players, is 100pcs per model with standard colors. We also know that some customers are new in the industry and require smaller quantity. We would like to offer the beginners with our best efforts. Please contact our professional sales representatives for more details about smaller quantity. We will have some specific models for your choice.(Note: For MP3/MP4 players, MOQ is 1,000pcs per order for European market. Mixed order is acceptable.)
Delivery time:
We know that delivery time is very important in this fast changing industry. Our lead time is about 7 to 10 working days after the confirmation of the purchase order. The lead time may be longer during busy seasons. We will confirm the delivery time with you for each individual order.
Payment Terms
We require 30% deposit after the confirmation of the order(s) and the balance needs to be paid before the shipment(s). The reason is that all our products are of high value and shipped by air. We definitely lose the control of the merchandise after the delivery since express service is door to door. We recommend the full payment after the purchase order is confirmed. It takes more time to transfer the payment twice and cost more bank charges. We offer a limited credit to the customers who have more than one year's business relationship with us and have regular orders.
Shipping Terms
Our USB flash drives have 5 years warranty. The warranty time is from the date the clients receive the merchandise. We are only responsible for the products which may prove defective under normal use. The clients need to pay the air freight/the postage one way, and we will pay the other. We suggest that the clients return the defective products by quarter or half a year to lower the shipping cost. We will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.
Note: Please check the merchandise carefully when you receive them from the courier. The damage or loss caused in the process of the transportation will be compensated by the insurance company but not us. If the clients find out the damage or the loss after the courier leaves, the insurance company may deny the compensation.
